Refunds and Returns
RETURN AND REFUND POLICY
We make every effort possible to ensure your items will be produced at their best quality. We offer a money-back guarantee on products that do not meet our quality standard.
We will issue a refund or a replacement item free of charge, if one or more of the following occurs:
- Incorrect Size or Style: If the garment printed on does not match that of our order page
- Printing Error: If the finished product is misaligned by more than one-inch (1.0") off center from the provided measurements
- Incorrect Printing: The finished product artwork differs from the artwork supplied to us
- Missing or Damaged Garments: If your item was not delivered in a timely manner, or the garment was ripped, torn, or damaged.
We are not responsible for errors made by customers or how you take care of your items. Therefore if you have wrongly given us your size or if you order a size, receive that size but are not happy with the fit, or washed and damaged your items by whatever means; these are not grounds for a refund or replacement.
Submitting A Claim
Claims may be submitted through firstname.lastname@example.org. Please provide your order number and images of the received garment, if applicable in e-mails and we will gladly provide you with your options as well as the address to which your items should be returned. Upon receipt, Litboss will replace or refund your purchase.